Complaints

If something hasn’t been right, we want to know and we want to fix it. Complaints are free to make.

1. Tell us

Contact Joshua on 0477 738 025 or joshuajamesace@gmail.com, or write to Ace Lending Solutions at 24/10 Gladstone Road, Castle Hill NSW 2154. Tell us what happened and what you’d like done. We’ll acknowledge your complaint within one business day where we can, and aim to resolve it within 30 days under the Ace Lending Solutions and BLSSA internal dispute resolution process. If we need longer, we’ll tell you why.

2. If you’re not satisfied

You can take your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme:

• Website: afca.org.au
• Email: info@afca.org.au
• Phone: 1800 931 678 (free call)
• Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complaints to AFCA, so act promptly.

Privacy complaints

You can also contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Borrowable is operated by Ace Lending Solutions (Mangalon Pty Limited, ABN 31 125 066 766), a credit representative of BLSSA Pty Ltd ABN 69 117 651 760, Australian Credit Licence 391237.