Borrowable.aiKnow what you could borrow. Brought to you by Ace Lending
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Feedback and complaints

Borrowable exists to give people across Australia the knowledge they need before they borrow. If an answer was wrong, unclear or unhelpful, or something about how we dealt with you wasn’t right, we want to hear it. Feedback and complaints are always free.

Share feedback

Text or call Joshua on 0477 738 025, or email joshuajamesace@gmail.com. If Borrowable gave you a figure that looks wrong, tell us what you entered and what it showed. Every report is checked and the calculators are corrected where needed.

Make a complaint

Contact Joshua on 0477 738 025 or joshuajamesace@gmail.com, or write to Ace Lending Solutions at 24/10 Gladstone Road, Castle Hill NSW 2154. Tell us what happened and what you’d like done. You don’t need to use the word “complaint”: if you’re unhappy and want it resolved, we treat it as one. We’ll acknowledge it within one business day where we can, and aim to resolve it within 30 days under the Ace Lending Solutions and BLSSA internal dispute resolution process. If we need longer, we’ll tell you why.

If you’re not satisfied

You can take your complaint to the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme:

Time limits may apply to complaints to AFCA, so act promptly.

Privacy complaints

You can also contact the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Mangalon Pty Limited ABN 31 125 066 766 trading as ACE Lending Solutions (borrowable.ai), Credit Representative 397085 of BLSSA Pty Ltd ACN 117 651 760, Australian Credit Licence 391237.